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Service Operation / CX Manager

Job Description

Photo Widget is an iOS use-only application to customize your home screen with your favorite photos and more. Throughout 150 countries such as the US, Korea, Japan, and Thailand, we had more than 18 million downloads within 11 months.

We upload content to various channels to make Photo widget’s features and uses more familiar to users around the world.

We are looking for people who plan and create various contents to make it easier and more fun to convey widget services!

Job Responsibilities

Main Role
• Service operation to increase usability of Photo Widget app service
• Service improvement to bridge the gap between product and user
• Operation planning for live services
• Suggest ideas about the ideal appearance of the service, improve the user experience
• Communication skills in the business unit level

Basic qualifications


Qualifications
• English speaker
• 3 years or more experience in service operation
• A person who understands business requirements and the company's vision and direction and seeks the optimal operation method
• A flexible way of thinking from the perspective of users in various countries
• Service operation with Generation Z users in mind
• Those who value mutual respect and responsible communication

Preferred qualifications


Preferred
• Experienced in global service operation
• Confidence in English and European languages
• Positive mindset and proactive initiative for resolving issues
• Experienced in Gen Z target service or global service
• Experience in building and operating services with many users (more than 3 million MAU)
• Those who have experience in the development process from the initial launch of a product
• Those who have affection and interest in the content/culture/entertainment industry

Benefits

1. Business device (Mac or high-end PC & 1-2 monitors)

2. Autonomous annual leave system

3. Snacks and drinks provided

4. Lunch meal allowance

5. Support for taxi expenses for business use

6. Annual, half-half, half-half vacation system

7. Go to work at 12:00 the next day after team dinner

8. Leave work 2 hours early on your birthday

9. Gift on the national holiday

10. Overtime meals and transportation allowance

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